Are you missing the opportunity to improve? As you work for year over year growth, managing the business becomes more complex and complicated.
Processes that worked five years ago, or even last year, may not work this year. Spreadsheets that used to be your saving grace, now feel like they’re leading you astray.
It’s not just you, it’s a phase we see in growth focused companies, and it’s a case of what got you here, won’t get you there. So what do you do?
Top performing companies know that technology can help them grow.
If you can improve and control key factors in your business, you can change the way you operate in the future for the better:
- Managing Increased Sales
- Improved Controls
- Improved Productivity
- Informed Decision Making
How can you use an ERP system, accounting software and business management software to improve these areas?
Integrated Business Processes
1. Managing Increased Sales
When you think ERP (See definition here), your first thought may be to reduce cost, and that’s true, but don’t neglect to consider what ERP and an integrated CRM can do for sales.
CRM allows your sales team to track their accounts, the way the warehouse tracks inventory.
They can see leads and customers in the pipeline, information about a prospective customer, their contacts within that company – then track those contacts, emails sent, phone calls made – their sales manager can see that information as well.
Has someone reached out to your top 10 customers this month? Do you know who your top 10 customers are? Do you know if they’ve slowed down their orders from last year? These are question you need answers to, and you can have those answers when you’re tracking customers and sales with CRM.
2. Improved Controls
Keeping your information secure, even within your own company is key.
Bottom line, your people should only have what they need to do their job, and sensitive information only exists in the system. It’s good for security, and it’s good for the person trying to perform their job.
For example: Only HR and certain managers need access to employee records, the warehouse doesn’t need access to accounting data, a sales person doesn’t need access to another sales persons accounts.
Provide the information in a usable way so there is no temptation or need to remove the data from the system, control the information, reduce loss and improve productivity.
3. Improved Productivity
Get your people out of the spreadsheets! When your people are working in one system, with clearly defined processes, no duplicated data entry, and some automated tasks thrown in for good measure. You’ll be able to do more in less time.
You’re going to stop treading water, and start moving. All of a sudden those revenue growing and cost saving projects that have been on the backburner for years, are a good use everyone’s time, because they have time.
What’s the saying..? Start working on your business instead of in your business.
Bottom line, if it’s not tracking, you don’t know.
If it’s happening in your business, it should be happening in your system. You can guess what’s going on, but if you aren’t keeping accurate records, you can’t get accurate reports and that means that you don’t know… there is no way to know.
Every customer, every contact, every vendor, every sale, every piece of inventory. If it comes into your door, it goes into the system, it is tracked through its process and in the case of sales, accounting and inventory, tracked on its way out the door again.
Now, managers and heads of department can see where projects are because it’s in the system. They don’t have to wait for someone to check their files, look in their email, go check in the warehouse.
It’s already in the system, moving seamlessly from one department to another as the account, sale or project changes over time. From sales, to warehouse, to accounting.
5. Informed Decision Making
Once you’re tracking everything in one system that’s communicating with all departments, you can finally get an accurate reporting of what’s happening in your business.
- What inventory doesn’t move? And what should we be stocking up on?
- Who stopped buying from us last quarter? And who just started ramping up their ordering?
- Who are your highest volume customers? Who are your most profitable?
Sales needs to know who to call and what products to push. Purchasing needs to know what’s coming, what’s in the warehouse now and order accordingly. Managers need to know how to allocate manpower and resources.
No more guessing! Informed managers and employees make better decisions at all levels, when they have the information they need.
Integrated Business Processes in a Connected ERP System
Increased profit margins, reduced operating costs, happier customers and happier employees! When you’re working in an integrated, fully functional system, your processes fit together. From marketing, to the warehouse, and out the door. Your people will be able to improve their communication and collaboration between business units. They’ll be able to pull the reports they need to make better decisions, and easily share that information with other team members who could benefit.